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Building for the End-User
In every line of code, engineers make code architecture and implementation design decisions about the products they build. In summation, these micro-decisions set the functionality and ease of future...
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365 Days of Gratitude
credit unpeusauvage Why I Made the Grateful App Toward the end of 2015, I noticed that my last thing before I went to bed would often be checking my phone. This was my ritual, created unintentionally....
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A State of Constantly Becoming
The beginning of this story starts with a journey. A somewhat benign one, in fact. Throughout this journey, the question of identity lingered in my mind. Then a new understanding arose. Imagine...
View ArticleSocial Media Narcissism and Gratitude
The technologies we make alter our consciousness, so why not create technologies that alter our consciousness in different, meaningful ways? What if we use this idea to makes us more grateful for our...
View ArticleWhat If We Used Our Products Differently
The market adjusts to what we value in our products and how we use them. As consumers, we can gradually demand different types of products by gradually changing our usage of products. Read the full...
View ArticleSave Money & Offer a Better Experience — It Can Be Done
Profit making and good user experience do not need to be at odds. At Lyft, we found a way to reduce our costs AND provide a measurably improved customer service experience by enhancing our automation...
View ArticleConsumer Choice in a Free Market Economy
Perceived consumer choice in a free market system allows leaders of companies to hide ethical responsibilities in the design of the market system, which does not serve the business or the customer....
View ArticleMove Thoughtfully and Don’t Be Afraid to Change Things
How we researched and rearchitected our support tech at Lyft to enable our future support experience. Read the full post on Medium ->...
View ArticleImpactful People from 5+ Years at Lyft: What I Learned Watching the Company...
Reflecting on what I learned from a few of many genuinely kind and caring people who taught me so much at Lyft. Read the full post on Medium ->...
View ArticleOne Lesson from 30 Years of Life, Told Through Art, Science, and Philosophy
Reflecting, with visuals, on one key lesson I’ve learned in life so far. Read the full post on Medium ->...
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